E-government: What do Slovenian companies expect from it?

Abstract

The paper presents the results of the research intended to ascertain the level of Slovenian companies' usage of and satisfaction with government e-services as well as their opinions regarding the future development of e-government in Slovenia.After the presentation of studies in the field, the results of the research conducted at the Institute for Informatization of Administration in the beginning of 2006 are given. The research revealed that the majority of companies surveyed have already used at least one government e-service, but the range of services used is in fact not very wide, and the satisfaction with those services is not at the highest level. It turns out that the most important stimulating factors for using e-government are faster electronic procedures in comparison to conventional ones and the possibility of personal assistance at all times during use of government e-services. At the end, we put forward the most interesting results of the research, we try to compare them with some related studies and offer some instructions for further development of Slovenian e-government.