The Role of Quality Department in Organizations

Abstract

The research aims to establish the level of organization of quality area according to the type of organization: manufacturing or service-providing; its size: over 250 employees, less than 250 employees; and whether the organizational structure included a quality department. A survey was preformed involving 151 organizations. A data model was composed and data processed with χ2-Pearson’s test. The results show that the quality area is organized at a much higher level at manufacturing organizations than at service-providing organizations – this is true both for organizations with over 250 employees as well as for organizations with less that 250 employees and also for organizations that have a quality department and those without it. The managers are recommended to continue introducing the Total Quality Management in their day-to-day operations to increase competitiveness. The survey takes an original approach in the method used for establishing organization of quality and it is the first such survey in the Slovenian area.